Support

Do you have any kind of support available once I receive my purchase?

There are many instructional videos available on the website. It can help to visit these videos often, as they feature many great tips for maximizing your comfort and support. 

For those needing 1-on-1 help, we offer instructional Zoom sessions with our Education team. The Zoom session gives you an opportunity to ask questions to find the best adjustments for your personal body shape, size and needs. Book a session here.


Can I connect with other Body Braid users?

There are two online communities where you can get tips for using the Body Braid, ask questions, and connect with other customers: 

  • Our new online Forum is a social community without the ads, independent of social media. Dr. Blair Voyvodic, founder of the Body Braid, is active on the Forum to answer questions and offer in-depth insights. Additionally, you can find out about our free virtual classes, our Compassionate Access Program, and our Affiliate Programs through the Forum.
  • Body Braid Banter is a very active Facebook group that is moderated by our Educator. It is a supportive community and a great place to search for keywords related to specific tips or user experiences.

What if I’m not satisfied with my purchase?

See the Return and Exchange policy on this page

We encourage you to explore our support options to see if making adjustments will help with a particular issue, but we understand that returning or exchanging may be best for you.

Shipping

Where does Body Braid ship to?

We ship to most countries! A few countries are not on our list when you enter your shipping address because we have trouble getting packages to customers there. 

Please note that our fulfillment system can only understand addresses written using the Roman alphabet. Entering an address with unrecognized characters may delay your shipment.

How long will it take for my order to arrive?

Generally, we anticipate a 1-2 week delivery time for North America orders. For other regions, it can be 4-6 weeks. 

We cannot guarantee or anticipate specific delivery dates. Demand surges, weather, and other shipping hazards can cause unforeseen delays. You will get tracking information when the order is shipped from the warehouse.

Will I be charged additional taxes or duties?

We only charge tax for deliveries within Canada. For the US, Australia, and New Zealand there is no tax charged on delivery.

For the UK, EU and many other countries, VAT/duties may be charged on delivery. This is a separate charge from shipping and postage, and we do not have control over if or when these fees are charged. We use stickers that identify the package as a medical device, which may reduce these fees, but each country has different (and sometimes inconsistent) rules.

If duties are applied, the customer is responsible for paying them. We understand that this is frustrating, and are working to find ways to reduce this possibility. If you are charged customs, you may be able to refute it through your country’s customs agency.

How do I get tracking information?

Your tracking number will be generated and emailed to you when your order has been picked and the postage is purchased. Often this is within 2-7 business days.

You can also visit the Track Your Order page on our website for updates. It shows general tracking information, and the link to the carrier page will often show the detailed history.

How do I make changes to my order after placing it?

We can make changes to an order before it ships. Email us as soon as possible at info@bodybraid.com with “Order [5-digit order number] Change” in the subject line if you need to change something about your order. 

We cannot guarantee successful intercepts/redirects, but will do our best to help you should it ship with an error.

Help, I’m having a delivery issue!

Our team will do everything possible to get your package to you in a timely manner, but sometimes. Once your order has shipped, the carrier has the ultimate responsibility of getting it to you. 

If your order has shipped, but there appears to be an issue with the delivery, contacting the carrier and/or looking for the detailed tracking history on the carrier’s tracking page will often answer your questions. If you need our help looking into or resolving a
delivery issue, please email info@bodybraid.com with your 5-digit order number. Sending the tracking number/link is also greatly appreciated.

Some international carriers don't provide much shipping information. Universal tracking apps like parcelapp.com can provide additional information, such as which local carrier will be handling the final delivery and what that carrier's tracking code is.

About the Products

What is it made of?

The bands are made from a mix of polyester and spandex. They are latex free.

How can I learn more about the Body Braid?

The Learn More tab on the website contains detailed information about the concepts behind the creation of the Body Braid.

Blair Voyvodic, creator of the Body Braid, has done several podcasts discussing the development, concepts, and benefits of the Body Braid.

  • “The Body Braid and its Benefits for Hypermobility Syndromes” from Zebra Talks with Libby Hinsley. Listen on Apple Podcasts, Spotify, iHeart, or Podbean.
  • “Dr. Blair Voyvodic: The Body Braid, Physics of Fascia, and More | Episode 7” from The Movement Fluidity Podcast. Listen on Apple Podcasts, Spotify, or Podbean.

You can also learn more from Dr. Blair, the Body Braid team, and the community of Body Braid users on our new online Forum

Can the Body Braid relieve pain?

We do not make any claims that Body Braid will reduce pain. We do get
a lot of feedback from users, especially those with hypermobility, that
they experience less pain, reduced fatigue and increased functional
capacity wearing the Body Braid. Many people describe being able to
return to activities they needed to stop due to pain and disability.
There are a growing number of Physical Therapists and Physiatrists (PMR
doctors) recommending Body Braid.

If you have health concerns or pain, we advise consulting with a treatment professional about using Body Braid products.

Who is the Body Braid for?

Anyone who wants to experience uplifting alignment and supportive comfort!

Much of our customer base is individuals with hypermobility disorders. Please check our Hypermobility/EDS page for more information about how the Body Braid helps with these conditions.

People who work at desks for long periods of the day may also enjoy the Body Braid. Our bodies have not evolved to sit in chairs all day, let alone hunched over screens. The Core Braid can help desk workers feel supported and comfortable in an aligned sitting position to reduce fatigue and stiffness. We also are not designed to stand all day, so those who work on their feet may also benefit.

If you are wondering if the Body Braid will help with your specific medical condition, the best way to know for sure is to try it on. We have a 90-day return/exchange policy, and are happy to answer questions at info@bodybraid.com to the best of our ability. Please note that we can provide educational information, but not medical advice. Always seek the advice of your doctor or other qualified health provider regarding a medical condition. If your provider has questions, they are also welcome to reach out to us.

Using the Body Braid

What is the right amount of tension?

Making adjustments is key to getting the most benefit from the Body Braid. Adjusting to a looser fit gives a more soothing, supportive feel that stays comfortable for longer. The gentle sensation is retraining your proprioception (the body’s ability to feel how your different parts are connected and coordinated).

Adjusting to a tighter fit gives a more intense, powerful, and athletic effect.  This can be invigorating, but is also tiring.

How long until I see results?

Everyone’s body is different, and so are their reactions to the Body Braid. This can be impacted by your body’s condition, your level of proprioception with and without the Braid, and how often you use it. 

The initial benefits usually relate to how good it feels. If it feels satisfying to use, this is a sign of positive impact, even if chronic pains or instability persist. You may start to get more feedback from your body, both while using it and after. It can take practice and patience to understand what your body is telling you – especially if its whispering. If you start to get sensations that you aren’t sure how to interpret, consider if taking the Braid off, adjusting the straps, or gently exploring soft movement.

The Body Braid’s biggest impact is to the fascia (the dense, fibrous connective tissue that interpenetrates and surrounds the muscles, bones, organs, nerves and blood vessels of the body). Muscles stretch and relax quickly, but fascia takes longer to relax. This can be especially true for hypermobile individuals, as the fascia can be particularly dysfunctional. 

We recommend working up to 45-minute sessions. This allows time for the connective tissues to go from their habitual tightness to the full range of mobility without the strain. It is important to slowly work up to 45 minutes, and to pay attention to how your body reacts during that time! After 45 minutes, you’ve likely reached the peak fascial changes, but you can build up to wearing it longer as long as it feels supportive and comfortable.

Can it weaken your muscles?

While the Body Braid is an orthopedic support, it is not what most people commonly imagine when thinking of an orthopedic brace. Rigid, restrictive braces can weaken tissue with overuse, but the Body Braid’s elastic bands guides postural muscles to work together without impeding healthy ranges of motion. 

Unlike many tools that aim to push the body into a "correct" but static alignment, Body Braid allows you to adjust to the feel it gives you. By tuning the bands to optimize comfort, you create a dialogue with your musculoskeletal system that allows for efficient and strain-free movement. 

When proper duration is built up, the Body Braid can be used for long periods of time without causing muscle weakening. Many users find that they get stronger while using the Body Braid regularly, as it enables them to be more active.

How long can I use it in one period?

As long as you slowly build up to it, any length of time that feels comfortable and supportive is good. Any discomfort is a sign to take a break.

Do you have to remove for bathroom use?

No, simply slide the straps on your thighs forward and down and readjust after. This video demonstrates the process.

Should I wear clothing underneath the Braid?

It’s up to personal preference. Some may enjoy the enhanced feedback of having it directly against skin, others may find it irritating.

If you wear a layer underneath it, a thin and form-fitting breathable or wicking fabric is often the most comfortable.

Can I wear clothing over it?

You can wear it underneath clothing in the Core Braid Adjusted For Any Activity, with or without the Leg straps. How much you can hide the fact that you have it underneath your clothes at all will vary. If you want ideas of how people style their Body Braids, look at the photos in the Forum or Body Braid Banter.

Certain types of clothing may make adjusting the Body Braid under clothes more difficult. The tension may shift as you move around, or you may feel the need to adjust through the day to accommodate your body’s needs. The easier you can access different regions of the Braid, the easier it will be (i.e. you might not enjoy wearing it under a jumpsuit). 

Can I use it during exercise?

As long as the Body Braid feels comfortably supportive, you can use it. We have seen customers use it during hiking, running, horseback riding, weight lifting, and kayaking, just to name a few!

Can I use it during sleep?

Be cautious if considering using the Body Braid while asleep. The tension can adjust while you move around in sleep, and either loosen too much to provide support or tighten enough to cause discomfort. Since it's a flexible structure that moves with the body, it won't hold you in place quite like a rigid brace would.

If you are determined to try it, only do so after you have become very familiar with it and feel confident using it for long periods. Start with it on the looser side, and use stabilizing crosses to keep it in place better.

Miscellaneous

How do I care for my Body Braid?

Proper care will help extend the life of the Braid.

Washing instructions: 

  • The Braid is machine washable in cold water, and we suggest washing the product before using it. The bands get softer with washing and wear, without losing elasticity. 
  • Use normal detergent (Borax powder can aid with sanitizing and odor reduction). 
  • DO NOT WASH WITH FABRIC SOFTENER OR BLEACH! This will harm its longevity.
  • You can wash it on its own, and/or in a mesh bag. 
  • Attach the Velcro to prevent catching or rubbing. 
  • Hang to dry.

Maintenance tips: 

  • It is important to take care of the Velcro, especially the scratchy hook part. 
  • When you are pressing the two Velcro sides together, ensure they are aligned and have full contact. This will lessen the chance of debris getting in between the Velcro pieces, and of the scratchy end damaging the band. 
  • Keeping the Velcro clean will increase longevity: brush out lint, hair, etc. from the soft side, and use a toothpick, needle, or tweezers to pull debris out of the scratchy side. Be careful to not damage the hooks of the scratchy part.
  • Storing in the mesh bags can reduce dust accumulation when not in use.
  • You may get pilling, but this is not a functional issue. You can remove it if you want to make it more aesthetically pleasing.

Does insurance/disability/HSA/FSA cover the purchase?

Body Braid does not work directly with insurance companies, disability programs, or HSA/FSA administrators. We recommend contacting the organization to verify that the Body Braid is eligible for reimbursement. US customers may be asked to provide a Healthcare Common Procedure Coding System (HCPCS) Code, which is E1840.

If an organization will cover the cost and wants to pay for it directly, please verify their ability to complete the purchase through our online store. We can only accept online payments. Otherwise, you may need to pay and get reimbursed.

We can provide a detailed receipt upon request. Please email info@bodybraid.com with your 5-digit order number and note any specific things you need listed on the receipt.

Do you make a child-size version?

We are unable to offer child-size braids at this time. The orientation and training for the pediatric population is preventatively complex, and reduces the likelihood of achieving and maintaining the enjoyable support that makes it effective.

Are these products responsibly produced?

Sustainable and ethical production is a core value of Body Braid.

  • We have worked hard to find ethically made materials and services.
  • We work closely with our weaving partners in the US and sewing partners in Canada, who take pride in providing a well-managed and healthy work environment.
  • We aim to reduce waste through our use of minimal packaging for shipping. 
  • The mesh bag that your product comes in is designed for carrying the product throughout its life.