FAQs
How long will it take for my order to arrive?
Within North America expect 5-8 business days, elsewhere up to 4-6 weeks
Is the Body Braid adjustable?
Making adjustments is key to getting the most benefit from the Body Braid. Adusting to a looser fit gives a more soothing, supportive feel that stays comfortable for longer. The gentle sensation is retraining your proprioception (the body’s ability to feel how your different parts are connected and coordinated).
Adjusting to a tighter fit gives a more intense, powerful, and athletic effect. This can be invigorating but is also quickly tiring.
How much does shipping cost?
Body Braid ships for free around the world where there is postal service.
Note about taxes...
We only charge tax for deliveries within Canada. For the US, Australia, and New Zealand there is no tax charged on delivery. For the UK, EU and many other countries, VAT and Duty may be charged on delivery.
What if I’m not satisfied with my purchase?
If you aren’t in love with your Body Braid, you can return it within 90 days. We'll be refunding your account the full purchase amount if your Body Braid is received in like-new, resalable condition. If your returned Body Braid is showing visible wear, we will refund a portion of your purchase. We will refund 75% for visible wear and 50% for significant wear.
Return postage is paid by the customer.
For details on return, please email us at info@bodybraid.com.
Do you have any kind of support available once I receive my purchase?
There are many instructional videos available on the website.
Explore our FaceBook Group, Body Braid Banter for Body Braid users living with Hypermobility. It is a very active and supportive community and there are several videos in the guides section that offer many different ways to wear the braid. https://www.facebook.com/
We can also arrange individual instructional Zoom sessions. The Zoom session gives you an opportunity to ask questions to find the best adjustments for your personal body shape, size and needs. Write to info@bodybraid.com for more information.
How can I learn more about the Body Braid?
Please click on the Learn More tab on the website. This section contains detailed information about the concepts behind the creation of the Body Braid.
How do I care for my Core Braid and Body Braid System?
We suggest machine washing the product before using and often. The bands get softer with washing and wear, without losing elasticity. Hang to dry and don't use fabric softer. The bands are very durable and will not lose elasticity.
It is important to take care of the scratchy hook velcro. Make sure you get full contact between the velcro pieces. Avoid the hook velcro touching the band, hair, fabric, lint etc. It can be carefully cleaned with a pin if needed.
Can the Body Braid relieve pain?
We do not make any claims that Body Braid will reduce pain. We do get a lot of feedback from users, especially those with hypermobility, that they experience less pain, reduced fatigue and increased functional capacity wearing the Body Braid. Many people describe being able to return to activities they needed to stop due to pain and disability. There are a growing number of Physical Therapists and Physiatrists (PMR doctors) recommending Body Braid.
If you have health concerns or pain, we advise consulting with a treatment professional about using Body Braid products.
Does the Body Braid help hEDS patients, and how?
Please check our Hypermobility/EDS page on the menu above.
Are there risks to using a Body Braid?
- You should not feel any new pain or strain. The benefit is directly related to how good it feels. If it is not feeling enjoyably supportive then it needs to be adjusted or taken off. Use caution if you have existing injuries or health conditions.
- It is important to avoid getting anything caught between your body and the braid. The elastic bands are very strong and will pull you if they get caught.
- It is not advised to wear the Body Braid while sleeping unless you have become familiar with it and feel confident trying it for short periods.
- Wearing light fabric under the braid will reduce possible skin irritation.
Do you have to remove for bathroom use?
No, simply slide the straps forward and down and readjust afterwards. There is a video to show this often asked question.
Are these products responsibly produced?
We have worked hard to find ethically made materials and services.
- We work closely with our local sewing partners who take pride in providing a well-managed and healthy work environment.
- We aim to reduce waste through our use of minimal packaging on mailouts. Our mailers are made from organic material and biodegrade into compost.
- The mesh bag that your product comes in is designed for carrying the product throughout its life.