Returns & Exchanges

Returns and Exchanges

We want you to love your purchase! If you’re not completely satisfied, we accept returns within 90 days of delivery.

Size and fit help

Our Educators are available for those needing 1-on-1 help! If you have concerns about size, fit, or use, please email brandie@bodybraid.com with your concerns before submitting your request. 

How to Request a Return or Exchange

Update, Sept 16: We are using a new return management portal to improve your customer experience! Please email info@bodybraid.com if you have any questions. If you submitted a request previously, you can still check the status on the prior portal here.

  1. Read the Return or Exchange policy below. By returning a product to us, you accept the terms and conditions outlined in the section(s) relevant to your request.
  2. Start a return/exchange request here. You will need the 5-digit order number that is included in your confirmation email, and the email address used with the order.
  3. Most requests will be automatically approved, and you will have instant access to your return label. Some return reasons will prompt a manual review from our team. We aim to review and respond within 1-3 business days.
  4. Send your item(s) back to us within 28 days of the label’s creation. 
  5. After we receive the item, we will inspect the item and either issue a refund or an exchange, per your request. Details of each process can be found in the policy sections below.

Return Policy

  • Items must be in good condition. 
    • Items sent back in poor condition may not qualify for the maximum refund amount. 
    • Customer is responsible for packaging returns sufficiently to prevent damage during transit.
  • Ensure all pieces are returned:
    • For Core Braids and Arm Braids: Items must be returned in the mesh bag. We prefer that items are returned with the barcode tag still attached to the mesh bag. 
    • For Leg Extensions: all four straps must be included to avoid additional fees.
  • Items must be mailed within 28 days of receiving the return label.
  • Refunds:
    • A $25 CAD fee will be subtracted from your total refund amount to help offset the costs of the return shipping, inspection, and restocking expenses.Your refund will be issued to your original payment method.
    • It will start processing within 1-3 days of receipt and inspection of the item(s).
    • It can take 5-10 days for the refund to finish processing through your bank.

Exchange Policy

  • Items must be in good condition. 
    • Items sent back in poor condition may not qualify for the maximum refund amount. 
    • Customer is responsible for packaging returns sufficiently to prevent damage during transit.
  • Ensure all pieces are returned:
    • For Core Braids and Arm Braids: Items must be returned in the mesh bag. We prefer that items are returned with the barcode tag still attached to the mesh bag. 
    • For Leg Extensions: all four straps must be included to avoid additional fees.
  • Items must be mailed within 28 days of receiving the return label.
  • Within 1-3 days of receiving your returned item(s), a new order will be processed for the requested exchange items. Please carefully select the new size you need, and check the Core Braid Size Guide or Arm Braid Size Guide if needed.
  • Items can only be exchanged once for free. If you want to compare two sizes, order them separately and return the one you don't want.

If you have any questions or need help with your return or exchange, our team is here to help. Email info@bodybraid.com with any questions or concerns!

For answers to your other questions, check out our FAQ.