Returns & Exchanges

Returns & Exchanges

Effective Date: October 16, 2025

We want you to love your purchase! If you’re not completely satisfied, we accept returns that are mailed back within 90 days of delivery.

If you’re unsure about your product, you can book a Zoom consultation with our Education Team before returning/exchanging. This free service ensures you get the best support possible for your needs. You can use this link to book a session. 

If you are unable to find an opening that works for you, please email our Educator directly at educator@bodybraid.com with your time zone and schedule openings.

How to Start a Return or Exchange

  • To start the process, fill out this form. It will provide us with the information needed to create the return label, and has a section where you can optionally share why you are returning it.
    • If you are requesting an exchange, please carefully list what item(s) you are returning, and what item(s) you want in exchange.
  • Once we receive your completed form, we’ll email you a prepaid shipping label within 1–3 business days. 
  • When preparing your product(s) for packaging, we encourage you to NOT wash your product(s) before sending them back. We have our own sanitizing and cleaning methods that we will need to do anyway, and some household detergents have fragrances that can be irritating to people with MCAS. If it’s dirty or showing signs of wear and tear, please just let me know!

Once your return is in the mail, you may email us at info@bodybraid.com to expedite your refund or exchange.

Return Policy

If you’d like to return your item for a refund:

  • Items must be in new or like-new condition. It does not need to be cleaned, even if it's used!
  • We prefer that items are returned with the barcode tag still attached to the mesh bag. We will not reject items that are missing the tag, though.
  • Returns must be mailed within 90 days of the delivery date.
  • Refunds will be issued to your original payment method once the item is received and inspected.
  • $25 CAD will be subtracted from your total refund amount. For example, if your returned item originally cost $100, your refund would be $75 ($100 - $25 = $75).
    • The $25 covers approximately 20% of our shipping, return item inspection, and restocking expenses.
  • Depending on your payment provider, please allow 5–10 business days for the refund to show on your account statement.

Exchange Policy

If you'd prefer to exchange your item for a different size, your replacement will be sent once your returning item is in the mail. You can email us at info@bodybraid.com to expedite this process.

We will then mail out the new item, as indicated in the return/exchange form, to the shipping address from the original order. If the shipping address has changed, please note that in the exchange request form.

How to Use the Prepaid Return Shipping Label

  • Print the Label and Packing Slip
  • Package the item(s) for shipping. (Don’t forget to include the Packing Slip!)
  • Cut out the Label and tape it to the box or envelope.
  • For international shipments: please print three copies of the customs form and attach them to the outside of the package in a sheet protector or document sleeve.
  • Drop off the package at the appropriate location within 30 days

Note: Most of the carriers will only accept packages within 30 days of the ship date on the label. These labels are pre-paid, so if your label expires and you need a new one, the cost of the new label will also be subtracted from your refund. You can check by entering the tracking number from the label on the carrier's online tracking page, and seeing if it's still marked as waiting for the package to ship.

If you have any questions or need help with your return or exchange, our team is here to help—just reach out!

For answers to your other questions, check out our FAQ.